Help // Support

Support & Contact

Hours: Mon–Fri, 09:00–18:00 [TZ]Reply: ≤ 48 h

Required by Google Play & Meta A visible support contact is mandatory for store approval and for advertising-account verification. Set the real address in [SUPPORT EMAIL] and in the ADDR variable at the bottom of this file.

Choose the right channel — it's much faster

Issue	Where to send it	What to include
Missing / duplicate purchase, wrong charge, refund	The store you paid: Google Play or Apple Report a Problem	Order number from your store receipt, date, amount, currency
Gems or hero not delivered after payment	[SUPPORT EMAIL]	Player ID, store order number, screenshot of the receipt
Lost account / can't sign in	[SUPPORT EMAIL]	Old in-game name, approximate creation date, device and store account used
Bug, crash, unfair match	Form below, or in-game Settings › Send Feedback	Device, OS, game version, short clip or screenshot
Toxicity / cheating report	Use in-game Report Player	Player ID and timestamp
Privacy or data deletion	Data Deletion request · [PRIVACY EMAIL]	Account e-mail and Player ID
Press, partnership, legal notice	[BUSINESS EMAIL]	Subject line beginning "PRESS", "PARTNERSHIP" or "LEGAL"

Note on refunds: because billing runs through Google and Apple, we cannot refund directly from our side — the store must process it. We will, of course, co-operate with any verification they request.

Send us a message

The form pre-fills an e-mail in your own mail app. Nothing is transmitted or stored by this website.

✔ Your mail client should now be open with the message ready to send. If nothing happened, e-mail support@example.com directly.

Before you write

Check Settings › Account for your Player ID — we always ask for it.
Attach the store receipt (Google/Apple e-mail), not a screenshot of your bank statement. Redact anything else.
We never ask for your password, your store credentials, or a one-time code. Anyone claiming to be staff and asking for those is a scammer.
Response times are longer during launch windows and major events.

Company details

Operator: [LEGAL ENTITY NAME]
Support: [SUPPORT EMAIL] · Privacy: [PRIVACY EMAIL]
Address: [REGISTERED ADDRESS]

Documents: Privacy Policy · Terms of Service · Data Deletion